What is our legal basis for processing your personal data?

Customark collects and uses customer’s personal data because it is necessary for:
The pursuit of our legitimate interests
The purpose of complying with our duties and exercising our rights under a contract for the sale of goods or service.
Complying with our legal obligations.
Have received your consent.

Our Legitimate interests:
Our normal legal basis for processing customer data, is that it is necessary for the legitimate interest includes:
Selling and supplying goods and services to our customers.
Promoting, marketing and advertising our products and services.
Sending promotional communications with relevant and tailored to our customers.
Understanding our customer’s preferences and needs.
Improving existing products and services and developing new products and services.
Complying with our legal and regulatory obligations.
Handling customer contacts, queries, complaints and disputes.
Maintaining and updating records.

Who we may share your data with:

We do not sell or trade any personal information.

We need to provide certain information to certain trusted third parties who assist us in permitting the payments to be taken or via their websites.
We need to provide certain information to certain trusted third parties who assist us in the running of our order processing.
We have third parties who on occasions perform a service contract call out on contracted machinery.
We need to provide certain information to our third party factoring company.
Whenever we provide personal data to our third parties we only transfer the data relevant/needed to perform the service.
If any regulatory body, law enforcement, public authority lawfully request us to provide your personal information, we may comply with this request.

Wherever we share your personal information/data, we will do so in line with our obligations to keep your information/data safe and secure.

Your rights regarding personal information/data:

The right to be informed:
All individuals have the right to receive clear and easy to understand information on what personal information we have, why and who we share it with.

The right of access:
You have the right of access to your personal information. If you wish to receive a copy of personal data we hold, you may make a data subject access request (DSAR). On this request we will ask for two forms of identification. Email – GDPR@customark.co.uk and state DSRA in the subject bar

The right to request rectification:
If your personal information is inaccurate or incomplete, you can request that it is corrected.

The right to request erasure or to be “Forgotten”:
You can request your information to be deleted or removed (if being used based on your consent). At any time by using Email – GDPR@customark.co.uk and state REMOVE in the subject bar.

The right to restrict processing:
You can request that we suppress the process of personal, but this means we are still permitted to keep information on our system.

The right to portability:
You may request a copy of your personal information at any time to be copied, moved or transferred to another company in a safe and secure way.

How long do we keep personal data?
We only keep your data for as long as necessary to provide the service, contracts or products we have agreed to provide, and to comply with applicable legalisation and for any orders of regulatory bodies or courts.

How to make a complaint:
We strive to collect, use and safeguard your personal information in line with data protection laws. If you believe that we have not handled your personal information set out in this Privacy Policy please do not hesitate to contact our Data protection controller via Email - GDRP@customark.co.uk and state COMPLAINT in the subject bar.
OR
If you remain dissatisfied then you have the right to apply directly to the Information Commissioner for a decision.

The Information Commissioner can be contacted at: -
Information Commissioner’s Office (ICO)
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF
www.ico.org.uk